PRIVACY POLICY – GEMS VILLAS
Last updated: 30/01/25

1. Introduction
GEMS VILLAS places great importance on protecting your privacy and respecting your personal data. This privacy policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

2. Data collected
As part of our services, we collect and process the following types of data:

Identity information: Name, surname, email address, phone number, postal address.
Booking information: Stay dates, number of guests, specific preferences.
Payment information: Secure processing via MCB bank transfer.
Browsing data: Cookies, IP address, type of device used, pages viewed on our site.

3. Purposes of data processing
We use your data to:

Manage and confirm your bookings.
Facilitate your welcome and specific requests.
Communicate with you before, during, and after your stay.
Improve our services and personalize your experience.
Comply with our legal and accounting obligations.

4. Data sharing
Your personal data is never sold. It may only be shared with:

Our service providers (concierge, cleaning, secure payment).
Competent authorities when required by law.

5. Data retention
Your data is retained for the period strictly necessary to manage our services:

Booking data: 5 years after the stay (legal accounting obligations).
Marketing data: Until your deletion request or 3 years after the last contact.
Cookies: 13 months maximum.

6. Data security
We implement technical and organizational measures to protect your information from unauthorized access, loss, or destruction.

7. Your rights
Under the GDPR, you have the following rights regarding your data:

Right of access: Obtain a copy of the data concerning you.
Right of rectification: Modify or update your information.
Right to erasure: Request the deletion of your data (unless required by law).
Right to object: Object to the use of your data for marketing purposes.
Right to data portability: Receive your data in a usable format.
Right to restrict processing: Temporarily limit the use of your data.

To exercise these rights, please contact us at [email protected].

8. Cookies and tracking
Our site uses cookies to enhance the user experience. You can modify your preferences through your browser settings.

9. Changes to this policy
We reserve the right to modify this policy. Any updates will be published on our site.

10. Contact
For any questions related to the protection of your data, please contact us at:

📧 [email protected]
📍 Mauritius